If something isn't right with your Daily 01, we're here to help. Use our Contact page and include your order number and a short description of the issue.
30-day wear test & returns
Try your sunglasses in everyday conditions. If they're not the right fit, request a return or exchange within 30 days of delivery. Normal use during the wear test is welcome; damage caused by accidents, misuse, or alterations is not covered by the wear test.
Please return your sunglasses with the included case, accessories, and original packaging. Contact us before sending anything back so we can provide a return authorization and the correct return address.
How to start a return
- Visit our Contact page with your order number, the item you want to return, and whether you prefer a refund or exchange.
- Wait for your return authorization and shipping instructions. For a damaged or defective item, we'll let you know how to provide photos.
- Pack the item securely and include your order number inside the package. We recommend tracked shipping and keeping your proof of postage.
Return shipping is your responsibility for a change of mind or fit preference. If we sent the wrong item or your item arrived damaged or defective, we'll cover the return shipping.
Damaged, defective, or incorrect items
If your sunglasses arrive damaged, are incorrect, or develop a defect during normal use, contact us within 30 days of delivery. Keep the item, packaging, and shipping label so we can review the issue. We'll arrange a free replacement or a full refund for a confirmed issue, at no cost to you. This replacement coverage does not include accidental damage, misuse, or loss.
Exchanges
Request an exchange within 30 days of delivery. Exchanges depend on availability. Once your return is approved and received, we'll send the replacement with no additional outbound shipping charge. If your requested item is unavailable, we'll help you choose an available option or arrange an eligible refund.
Cancellations & order changes
Contact us as soon as possible if you need to cancel an order or change an item. If your order has not entered fulfillment, we can cancel the affected item and refund it to your original payment method. Once an order is being prepared or has shipped, we may be unable to stop it; you can request an eligible return after delivery.
Delayed orders
If your order is taking longer than expected, contact us with your order number. We'll check its status and help resolve the delivery issue, including reviewing cancellation or refund options where applicable.
Items outside the return policy
- Gift cards and items clearly marked final sale at the time of purchase, except where required by applicable law.
- Items damaged by accidents, misuse, improper care, or unauthorized modifications.
- Lost or stolen sunglasses and packages lost or stolen after confirmed delivery.
These exclusions do not prevent you from reporting an item that arrived damaged, defective, or incorrect. If your sunglasses are damaged or lost outside the coverage above, contact us to ask about available paid replacement options and pricing.
Refunds
We'll review your return after it arrives and let you know whether your refund is approved. Approved refunds go back to your original payment method. Please allow 5–10 business days after the refund is issued for the credit to appear, depending on your bank or payment provider.
Original shipping charges, if any, are non-refundable for change-of-mind returns. If we made an error with your order or your item arrived damaged or defective, we'll refund applicable shipping charges too.
Need help?
Visit our Contact page for help with a return, exchange, replacement, or refund. Please include your order number so we can find your purchase. This policy does not limit any rights you may have under applicable consumer law.